Complaints: The 3 Rs – Reputation, Risk, Recovery

Webinar

Event information

• Tuesday, 12th May 2026
• Online
• 7.00pm

Register Now

Patient complaints are an inevitable part of working within a dental practice, but how they are handled can have a significant impact on reputation, risk exposure, and long-term outcomes for both individuals and the wider team.

On Tuesday 12 May, we are hosting a live webinar with Raj Rattan, Dental Director at Dental Protection, focused on providing a clear, structured approach to managing complaints effectively and confidently.

Date: Tuesday 12 May
Time: 7:00pm
Format: Live online via Zoom

This practical session will explore why complaints arise, how to recognise early warning signs, and how to respond in a way that protects both patients and the practice.

During the webinar, you will learn how to:

• Understand why patients complain, including expectations, communication gaps, and emotional drivers
• Identify the anatomy of a complaint, from early warning signs through to classification and resolution
• Apply a structured approach to complaint handling, using practical frameworks to support recovery and protect reputation

This webinar is suitable for anyone working within a dental practice who wants to handle complaints with greater confidence, reduce risk, and achieve better outcomes.

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